New Customer? New to Feng Shui?

Open Up To A World You Never Knew Existed!

After Your First Purchase, Receive a Complimentary

Find Your True North Personalised Session

For A Fresh Perspective of Your Home, To Create A Fresh Start In Your Life!

Refund policy

Returns & Refunds

We accept returns within 14 days of delivery.

Eligibility for Returns

  • Items must be unused and in their original packaging.
  • Proof of purchase (order number/receipt) is required.

How to Start a Return

To start a return, please contact us at support@newearthangelshop.com with your order number and the reason for your return.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refund Processing

Once we receive and inspect your return, refunds will be processed within 5–10 business days to the original payment method.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos so we can help right away.

Non-Returnable Items

Some items may be non-returnable (for example: final sale items, perishable goods, or hygiene-sensitive products). If an item is non-returnable, it will be stated on the product page.